Job Opportunity: Warranty Administrator

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Job purpose 

Responsibility for Planning & Managing After Sales warranty process & internal billing process.

Ensure coordination with Service Engineer to execute the warranty complaints. Collect the completed warranty Service report.

Ensure reduction of warranty cost through analysis & continues engagement with technical team.

Make orders for warranty complaints, take approval from approving authority as per approval matrix & execute orders.

Prepare monthly report for Warranty consumption & spares consumption against truck.

Ensure warranty consumption should not exceed warranty revenue.

Duties and responsibilities

·      Maintain active warranty population of trucks.

·      Examine warranty terms and create warranty & free of cost spares orders in SAP.

·      Coordinate with technical team to understand complaint and requirement of parts.

·      Coordinate with Sales, Rental & Logistic department to ensure parts delivery as per Customer commitment.

·      Follow up with Service engineer and service dispatcher to resolve complaints.

·      Maintain records of complaints & completed warranty service reports.

·      Ensure engineer done the part fitment of dispatched parts and mentioned in service report.

·      Raising IBL (internal billing) based on services provided as per Service Report.

·      Prepare warranty consumption report against truck.

·      Reduce warranty cost through analysis of warranty data.

·      Ensure tracking & return of warranty failed parts.