Privacy Policy for Digital Services

The following data are collected when you use our services:

• IP address
• The browser or App (hereafter agent)
• Operating system
• Internet address (URL) and pages accessed
• Language
• Date and time of access

These automatically collected data are stored in order to enable convenient use of the services and to detect, eliminate and track any technical errors or misuse of the services.

We would also like to know what content of the service is of particular general interest to visitors. This only concerns the collection of information about the general usage behaviour of all our customers, which means that these data are not evaluated for the creation of personal usage profiles.

Data processing for the above-mentioned purposes is carried out in order to perform the contract on the use of the portal (Section 7 of the DPDPA). Which data we process and for which purposes.

4.2.1 Used data

The following data are used when you visit the service:

• Debitor/Customer number
• Company Address
• Contract Numbers
• Contract Details
• Equipment Numbers
• Operating Hours

4.2.2 Processing of personal data of registered users

With the solution provided in the service, a fleet management system, you can efficiently monitor and control your internal logistics. In order to be able to use the service and the functions provided there, you need to register as a user. For this an initial user is created by Jungheinrich creates a so-called "initial user". Users have access to the control and evaluation data for their vehicle fleet. Within the scope of user registration on the portal, the following personal data are processed:

• First and last name
• Email address
• Role or use profile
• Preferred language
• Fixed account validity period
• Personal password assigned by the user/ User Credentials
• User authorization for ship-to party

This data processing takes place in order to identify you as a registered user and to allow you access to the portal according to contract. This prevents unregistered persons from gaining access to the protected parts of the portal.

Furthermore, we may also receive personal data from the Jungheinrich sales company responsible for you, which you have provided to your local contact person within the scope of a support inquiry (name, contact data, request). The transmission of such data to us is necessary when we have to perform our task within the scope of the downstream (2nd and 3rd level) support. Data processing for the above-mentioned purposes is carried out in order to perform the contract on the use of the portal (DPDPA and the rules made thereunder).

4.2.3 Google Tag Manager

This website makes use of Google Tag Manager for the purposes of analysis, optimisation, and the efficient operation of our online presence. This is a tag management service provided by Google LLC (formerly Google Inc.), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The responsible service provider for the European Union is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland – hereafter referred to as "Google".

This service allows website tags to be managed via an interface. Google Tag Manager implements scripts and general services on our website according to defined rules and triggers, and these in turn may use cookies, tracking pixels or similar technologies and also collect data. Google Tag Manager does not itself act as a tracking or analysis service but instead enables integration of such services as well as the inclusion of opt-out scripts (means of objecting) and similar functions. Google Tag Manager thus serves as an invaluable aid when it comes to fulfilling transparency and legal obligations in the sphere of data privacy. For example, based on the consent you may have given via our cookie consent manager, we can use this service to control whether or not analysis or ad services are integrated in our website.

Further information on Google Tag Manager and Google data protection is available via the following links:

• https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/
• https://policies.google.com/privacy
• https://policies.google.com/terms

Users have the option of preventing the future transmission of statistical and marketing tags from Google Tag Manager. To do so, the user must click on this opt-out link in order to set a Google Tag Manager deactivation cookie in their internet browser. This blocks any future integration via Google Tag Manager for this browser only, and not for other browsers and/or end devices. No existing cookies are deleted. Moreover, we expressly point out that users may no longer be able to use all features and functions of the website in this case. If you delete all cookies in your browser, you will have to set the opt-out cookie again.

4.2.4 etracker

We integrate the web analysis service etracker on our website to analyse usage data. The responsible service provider is etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg in Germany.

The data processing is carried out without the use of cookies and only as reasonably necessary for specified and lawful purposes related to the operation and improvement of our website, in accordance with the DPDPA and the rules made thereunder. Since the privacy of our visitors is important to us, data that may allow a reference to an individual person, such as the IP address, login or device identifiers, are anonymised or pseudonymised as soon as possible. We do not use the data in any other way, combine it with other data or pass it on to third parties.

The data generated by etracker is processed and stored on our behalf by etracker GmbH exclusively in Germany and is therefore subject to the strict German and European data protection laws and standards. In addition, we have concluded an order processing agreement with etracker in accordance with the relevant local privacy law. Therefore, your information is handled in a manner consistent with the DPDPA and the rules made thereunder. You can find more information on data protection at etracker under the following link: https://www.etracker.com/datenschutz 

You can use this link to set a (functional) opt-out cookie that prevents any future data collection by etracker on this website with your current browser. Note that if you delete all cookies in your browser, you will have to set this opt-out cookie again.

In the event of an objection to anonymised or pseudonomised data collection by etracker, a so-called (opt-out) cookie will be set to permanently save your decision.

The service allows you to monitor connected forklift trucks and Smart Adapters and provides an overview of machine data. You also have the option of querying error logbooks of the trucks. To use the service and the information provided there, registration as a user is mandatory. The following personal data is processed within the user registration and when using the service:

• user access data;
• e-mail address / user ID
• Language setting of the agent in use

We process and use the personal data we collect from you exclusively for the purpose of providing the service. The processing of your personal data is voluntary and is based on your consent in accordance with DPDPA.

With the solution for booking and administering trainings from Jungheinrich, you can reserve or request training courses for yourself and for your employees. With the learning platform provided, you can access and edit the learning content provided and view your personal learning history. In order to use the portal and the services provided there, registration as a user is mandatory. The Jungheinrich sales company that supports you will first create a data record with your personal data. Within the scope of user registration on the portal, the following personal data will be processed:

• Login name (e-mail)
• First and last name
• e-mail address
• language
• Specified validity period of the account

Access to the portal is provided via an account created at Microsoft as part of the login process. This data processing is carried out in order to identify you as a registered user and to enable you to access the portal in accordance with the contract. This prevents unregistered persons from gaining access to the protected parts of the portal.

Furthermore, we may receive your personal data from the Jungheinrich sales company responsible for you, which you have provided to your contact person there in the context of a support request (name, contact data, concerns). The transfer of data to us is always necessary if we have to perform our task within the scope of 2nd and 3rd level support.

Data processing for the above-mentioned purposes is carried out in order to implement the contract on the use of the portal in accordance with the DPDPA).

With the solution Jungheinrich CAMPUS, our learning platform, which is provided on the portal, you can call up and edit learning content provided and view your personal learning history. In order to be able to use the portal and the services provided there, you need to register as a user. The Jungheinrich sales company responsible for you initially creates a data set of personal data. Within the scope of user registration on the portal, the following personal data are processed:

• First and last name
• Email address
• Role
• Language
• Fixed account validity period

This data processing takes place in order to identify you as a registered user and to allow you access to the portal according to contract. This prevents unregistered persons from gaining access to the protected parts of the portal.

Furthermore, we may also receive personal data from the Jungheinrich sales company responsible for you, which you have provided to your local contact person within the scope of a support inquiry (name, contact data, request). The transmission of such data to us is necessary when we have to perform our task within the scope of the 2nd and 3rd level support.

Data processing for the above-mentioned purposes is carried out in order to perform the contract on the use of the portal in accordance with the DPDPA.

Our service provider Microsoft carries out the verification of access to our digital services:

Microsoft Enterprise Service
Microsoft Corporation
One Microsoft Way
Redmond
Washington 98052, USA

Data protection representative for the European Economic Area and Switzerland:

Microsoft Ireland Operations, Ltd.
One Microsoft Place
South County Business Park
Leopardstown
Dublin 18, D18 P521, Ireland

Only the data required for this purpose (e.g. access data) are transmitted to the service provider.

An overview of the first-party cookies used for our digital service can be found under the following link: https://docs.microsoft.com/de-de/azure/active-directory-b2c/cookie-definitions

A cookie is set during the login process: JSESSIONI: remote-diagnostics.prod.gms.jdsaws.com

Third party cookies:

Third Party Cookies:

You can request information about your personal data processed by us at any time. You have the right to obtain a copy of the data that we process from you.

You have the right to request the correction, completion, and updating of personal data concerning you.

You also have the right to request erasure of personal data concerning you if and to the extent that they are no longer necessary for the purpose of processing, if you have withdrawn your consent on which the processing was based or if you object to the processing and if there is no other legal basis for processing or if the processing was unlawful. We will erase your personal data at your request if we do not absolutely need these data to fulfil the contract.

However, we will retain your personal data where necessary for the specified purpose for compliance with any law for the time being in force. 

You have the right to nominate any other individual who shall, in the event of your death or incapacity, exercise your rights in accordance with the provisions of the DPDPA and the rules made thereunder.

You shall have the right to readily available means of grievance redressal provided by Jungheinrich India in respect of any act or omission by Jungheinrich India relating to the performance of its obligations in relation to your personal data or the exercise of your rights under the provisions of the DPDPA and the rules made thereunder.

Jungheinrich India shall respond to any such grievance within the prescribed period from the date of receipt. You shall exhaust the opportunity for grievance redressal under this section before approaching the Data Protection Board of India.

You have the right to withdraw your consent to data processing at any time, informally and without giving reasons. The withdrawal does not affect the legality of the processing carried out up to that point.

Please direct all inquiries regarding the assertion of your rights to our Data Protection Officer under the contact options indicated above.